《蘋果》接獲今年購買「Surface Pro4256GB i58GB」的溫小姐投訴,她指9月時因裝置無法顯示Windows畫面而致電Microsoft客戶服務熱線,按照指示將電腦包裝後郵寄到維修中心,其後Microsoft將未曾檢查過的電腦寄回,惟網頁上卻聲稱裝置已維修完畢。追問多日後,方得知原來因香港沒有維修中心,所謂「一年保養服務」在香港地區並不包含維修服務,只能以舊換新,前提是機件外貌沒有任何損毀。事主質疑做法有瞞騙消費者之嫌,亦在討論區發現自2015年已有苦主遇上類似情況,「消費者係有必要知道部機有冇得整先再決定買唔買,冇得整嘅隨時係1萬蚊玩幾個月到1年」。
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