【本報訊】保險索償投訴局昨公佈,去年共接獲603宗新投訴,按年增加13%,是投訴局成立24年來最多。大部份保單糾紛涉條款詮釋及保障範圍爭議,又以住院及醫療保險、旅遊保險的投訴最多,合共佔個案總數64%。該局專責處理投訴的委員會指,投訴個案急增,相信與購買保險普及有關,而醫保也因涉專業名詞易起爭拗,建議市民多向保險公司了解受保範圍等細節。
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