神秘顧客服務協會公佈最新全球微笑報告,香港僅得48分,於37個地區中首度「包尾」,愛爾蘭獲100分滿分連續兩年蟬聯榜首。行業方面本地以電訊業得分最高,運輸及交通業最低分。協會主席黃兆良認為分數低因前線零售員工面對跑數壓力,建議僱主留意員工情緒培養開心文化。
報告綜合全球神秘顧客組織共110萬次探訪數據而成,結果顯示,香港2015年微笑指數有48分,與去年相同,但名次下跌兩位,於37個地區中排最後。愛爾蘭以100分蟬聯第一,中國則以83分排26位。
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報告綜合全球神秘顧客組織共110萬次探訪數據而成,結果顯示,香港2015年微笑指數有48分,與去年相同,但名次下跌兩位,於37個地區中排最後。愛爾蘭以100分蟬聯第一,中國則以83分排26位。
蘋果日報:
即 like 蘋果fb:
iPhone App :
Android App:
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